Oxygen - Connect for life

• Do you want to say what’s on your mind in a professional way?
• Do you have problems getting people to understand what you are trying to say?
• Do you feel you are seen but not heard?
• Does the way you communicate reflect who you are?
• Do you lose confidence in front of others?
• Are you tired of doing all the talking and not having your message get through to people?

Program Overview

Being able to communicate effectively is essential if you want to build a successful career. To be an effective communicator, you need to understand what your message is, what audience you are sending it to, and how it will be received. . It's also about receiving and understanding information that others are sending to you. Talking is easy, communication requires far greater skill.

At Oxygen ME Training Centre, we offer a Verbal Communication Program that lays the foundations for participants to learn the art of “speaking and being heard” in all situations and environments. The focus of this program “BREAKING DOWN THE BARRIERS”, is on understanding communication dynamics, and demonstrating how to converse confidently and clearly, how to listen and understand what others are saying and how to identify and break down communication barriers. Interactive group workshops and role play sessions help participants identify areas where they may need to hone their interpersonal skills, improve their verbal communication techniques and develop their public speaking skills. The program takes participants step by step through the Communication Cycle:

Speak - Hear - Understand - Agree - Act – Implement

Objectives

Upon completion of the course, participants will be able to:

• Understand the concept of communication and the Communication Cycle

• Identify and break down communication barriers
• Improve their interpersonal and communication skills
• Speak confidently and effectively in all situations
• Apply the art of body language for positive effect
• Hear and understand what others are really saying

Course Outline

Communication Essentials

• The Communication Cycle
• Verbal and non-verbal communication
• Understanding communication rules and conventions
• Listening to what you hear
• Speaking with confidence

You are what they see - Make a Great First Impression

• Discover how others see you from what you say and how you say it
• Make a positive impact
• Working with body language
• Initiating and maintaining conversation
• How to be assertive -- not aggressive
• How to find common ground for conversation

Active Listening

• Communication is a two way process
• How to really hear what others are saying
• Avoiding distorted interpretation and making assumptions
• Obtaining information - questions and responses

Better Public Speaking

• Captivating the audience
• Revitalizing oral presentation techniques
• Dealing with an unreceptive or hostile audience

Communication for Leaders - Introduction

• Building communication bridges
• How to give clear instructions
  spanspanAvoiding conflicts and deflecting negativity
  

• Win – Win Negotiation
• The art of saying “no”
• Speaking your mind without offending

Duration

2 (two) days

Who Should Attend

This program is useful for everyone who engages in internal or external communication and would like to improve the way they do so.

" I'm a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they're interested in. " - (Bill Gates)